Patients & Visitors

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General Consultation Service Hours

Morning hours 8:00~12:00 *Hours vary by department
Afternoon hours 13:30~15:00 *Hours vary by department

*Some departments are by appointment only. Consultation Service Hours may vary by department. Please ask the clerk at the reception desk or call +81-466-35-1177 for further details regarding operating hours.

Closed Days

Sundays and Holidays

ER

Open 24 hours a day 365 days a year

*For more information, please contact us at +81-466-35-1177 or Fax +81-466-35-1300

Outpatient Flowchart

*For Japanese MY NUMBER CARD holders, please scan your card at the reception card

flowchart

If you have any questions or concerns, please feel free to ask our reception team. Staff at the reception desk are available to provide assistance and will be happy to complete your registration.

*For first-time patients, presentation of the My Number Card will be mandatory or Health Insurance Eligibility Certificate （From 2nd of December 2025）.

*For the returning patient, please bring your insurance card and My number Card, hospital ID card or Health Insurance Eligibility Certificate, and appointment sheet.

*From October 1, 2024, patient’s choice of treatment fee for first visit-designated medical fee; If you visit our hospital without a referral letter, you will need to pay an extra fee of 7,700JPY(including tax)in addition to your regular insurance-covered cost, and you will need to pay 3,300JPY(including tax) for return visit.

Medical fee calculation rule

*Please note that we charge ¥20 per 1 medical remuneration point for non-Japanese-Health-Insurance-Policyholder Foreigners and Japanese.
Explanation of Medical fee calculation rule

Documents for visits

Please print and fill out the following documents and bring on your visit day.

1. Documents for first registration

  1. Registration form 診療申込書
    Example of registration form 診療申込書記入例
  2. Consent to the release of Medical Information 医療情報開示同意書

* The document “Consent to the release of medical Information” is only applicable for whom do not have Japanese insurance, but private insurance.

2. Questionnaire for each department 各科の問診票

  1. Internal Medicine / 内科
  2. Cardiology / 循環器科
  3. Gastroenterology / 消化器科
  4. Dermatology・Plastic surgery / 皮膚科・形成外科
  5. Pediatrics / 小児科
  6. General Surgery / 外科
  7. Urology / 泌尿器科
  8. Orthopedics / 整形外科
  9. Ophthalmology / 眼科
  10. Otorhinolaryngology / 耳鼻咽喉科
  11. Gynecology / Obstetrics / 産婦人科
  12. Pain clinic / 痛みセンター
  13. Rheumatology・Allergy / リウマチ・アレルギー科
  14. Endocrinology /内分泌科

3. Explanation / Questionnaire of examinations 検査の説明書

  1. Upper GI endoscopy 上部内視鏡
    Explanation / 説明書
    Questionnaire / 問診票
  2. Colonoscopy 大腸内視鏡
    Explanation / 説明書
    Questionnaire / 問診票
  3. CT
    1. Computed Tomography
      Explanation / 説明書
      Questionnaire / 問診票
    2. Computed Tomography with contrast media
      Explanation / 説明書
      Questionnaire / 問診票
  4. MRI
    1. Magnetic Resonance Imaging
      Explanation / 説明書
      Questionnaire / 問診票
    2. Magnetic Resonance Imaging with contrast media
      Explanation / 説明書
      Questionnaire / 問診票

Visitor Information

（*May change depending on infectious disease outbreaks）

  • General Wards（4F~9F）
    Monday-Sunday
    14:00 〜 18:00（last admission 17:30）
  • ICU
    Monday-Sunday
    14:30 〜 15:00
Visiting Policy

Hospital Visiting Policies and Procedures

Policies

  • It is asked that all visitors respect our visitation hours to ensure the safety of everyone in the hospital as well as to provide adequate rest to our patients.
  • Visitation hours may be reduced, limited, or prohibited based on a patient's condition.
  • We asked that visitation by children under the age of 6 be refrained upon to ensure patients receive proper rest and to protect against possible infection.
  • Visitors are prohibited from eating or drinking in the wards.
  • Please sanitize your hands before and after visits.
  • Visitation by those under the influence is strictly prohibited.
  • A patient's medical information is only shared with family members or a patient's medical guardian to protect patient privacy and maintain confidentiality.
  • Smoking is strictly prohibited on the hospital premises and grounds.

*Visitors experiencing any illness or symptoms of an illness, such as a fever, sore throat, or cough are requested to refrain from visiting patients to maintain a sanitary environment.

Procedures

  1. All visitors must go to the information desk on the first floor and fill out all necessary visitation forms.
  2. Obtain a visitor's pass and keep it on your person at all times during your visit.
  3. Return the visitor's pass to the first floor information desk prior to leaving the hospital.

Persons seen without a visitor's pass may be stopped and questioned by hospital staff.

NOT to bring flowers and plants to the hospital

As of nosocomial infection prevention measures, flowers and plants are NOT permitted in our hospital. Flowers and plants can sometimes carry insects and germs into the environment that may further stress patients' immune system.

In the interest of patient safety, hygiene and comfort, we ask that you do not bring flowers into the hospital in order to provide appropriate care environment to our patients.

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