FAQ

General Information

Do you accept private insurance?

Yes. Please contact your insurance company and request to have a Guarantee of Payment (GOP) submitted to us as soon as your visitation date is settled. Please note that non-receipt of a GOP by the day of your appointment will require you to pay the full medical fee and you will have to ask your medical insurance provider to reimburse you at a later time. Please contact International Medical Support Center for further information.

Do you accept credit card?

Yes. For Outpatient and Inpatient fees payments, we accept credit cards from the following companies:VISA, Master Card, JCB, American Express, Diners Club, UFJ, NICOS and UnionPay.

Do you accept Second Opinion?

Yes. Please contact the International Medical Support Center for more information.

Consultation Questions

Do you provide out-of-hours/holiday services?

Out-of-hours/holiday service is only available for urgent medical issues requiring immediate medical attention.
The Emergency Room (ER) provides emergency medical services 24 hours a day 365 days a year.

Hospital Services and Facilities

What kind of medical equipment do you have?

Shonan Fujisawa Tokushukai Hospital is constantly evolving with the latest technology and procedures. We utilize a wide range of diagnostic imaging technologies including the 3 Tesla Magnetic Resonance Imaging (MRI Scanner) and 320 Multi-Slice CT Scanner. We also use the Novalis and TomoTherapy® HI-ART system for radiotherapy treatment of cancer as well as the de Vinci Surgical System for prostate cancer treatment.

Where are the ATMs (Cash Dispensers)?

ATMs are located in Lawson Convenience Store on the first floor.

Do you have a restaurant?

No, but there is TULLY’S Coffee Shop on the first floor, offering sandwiches, beverages and desserts. Snacks items are also available for purchase at Lawson Convenience Store on the first floor.

Is there a shop in the hospital?

Yes, a 24-hour Lawson Convenience Store.

Are there nursing rooms?

Yes. There are two nursing rooms in the hospital. One is on the 1st floor near the automated cashier and the other is in the outpatient Obstetrics department on the 5th floor.

Does the hospital have internet access?

Free Wi-Fi is available in private suites only. Please ask our staff for the application form.There are no internet services in outpatient areas or general patient wards.